Privacy and Policies

1. Information We Collect

Information You Provide:

• Personal details during registration (name, mobile number, email address)
• Profile information (photo, vehicle details, preferences)
• Communication content (messages, reviews, ratings)
• Transaction details (delivery requests, routes, pricing)
• Payment information (for subscription processing only)

Information We Collect Automatically:

• Device information (IP address, device model, OS version, browser type)
• App usage data (features used, time spent, interactions)
• Location data (when location services are enabled)
• Log information (access times, pages viewed, crashes, errors)

Information from Third Parties:

• Social media information (if you connect social accounts)
• Identity verification data (from verification service providers)
• Payment processing information (from payment gateways)

2. How We Use Your Information

Primary Uses:

• Create and manage your account
• Connect Senders and Delivery Partners
• Process subscription payments
• Provide customer support and resolve issues
• Improve app performance and user experience
• Send important updates, notifications, and communications

Secondary Uses:

• Detect and prevent fraud, abuse, or illegal activities
• Analyze usage patterns and platform performance
• Develop new features and services
• Comply with legal obligations and law enforcement requests
• Protect the safety and security of users

Marketing and Communications:

• Send promotional offers and updates (with consent)
• Provide personalized recommendations
• Conduct surveys and research (anonymized)

3. Information Sharing and Disclosure

We Do NOT Sell Your Information:

Kourierly does not sell, rent, or trade your personal information to third parties for marketing purposes.

Information Shared with Other Users:

• Basic profile information (name, photo, rating) is shared with users you interact with
• Contact information is shared to enable delivery coordination
• Reviews and ratings are publicly visible on the platform

Third-Party Service Providers:

• Payment processors (for subscription handling)
• Cloud storage and hosting providers
• Analytics and performance monitoring services
• Customer support and communication tools
• Identity verification services

Legal Requirements:

• Government authorities when required by law
• Law enforcement agencies for legitimate investigations
• Courts pursuant to legal proceedings
• Regulatory bodies for compliance purposes

Business Transfers:

In case of merger, acquisition, or sale of assets, user information may be transferred to the new entity with appropriate notice.

4. Data Security and Protection

Security Measures:

• Industry-standard encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection
• Access controls and authentication systems

Data Breach Response:

• Immediate containment and assessment of any breach
• Notification to affected users within 72 hours
• Cooperation with authorities and regulatory bodies
• Remedial action to prevent future breaches

Limitations:

No system is 100% secure. You use Kourierly at your own risk, and we cannot guarantee absolute security of your information.

5. Data Retention

Retention Periods:

• Active account information: Retained while account is active
• Transaction history: Retained for 7 years for legal compliance
• Communication records: Retained for 2 years
• Log and usage data: Retained for 1 year
• Marketing communications: Until you opt out

Deletion:

• You may request deletion of your account and associated data
• Some information may be retained for legal or safety purposes
• Anonymized data may be retained for analytics and research

6. Your Rights and Choices

Access and Control:

• View and update your personal information through app settings
• Download a copy of your data (data portability)
• Request deletion of your account and data
• Opt out of marketing communications
• Withdraw consent for data processing (where applicable)

Location Services:

• Enable or disable location sharing through device settings
• Location data is used only for delivery coordination when enabled

Communication Preferences:

• Manage notification settings in the app
• Unsubscribe from marketing emails
• Opt out of promotional SMS messages

7. Children's Privacy

• Kourierly is not intended for children under 18
• We do not knowingly collect information from minors
• If we discover we have collected information from a child, we will delete it immediately
• Parents should monitor their children's internet usage

8. International Data Transfers

• Your information may be transferred to and stored in countries other than India
• We ensure appropriate safeguards are in place for international transfers
• Data processing complies with applicable data protection laws

9. Cookies and Tracking Technologies

We Use:

• Essential cookies for platform functionality
• Analytics cookies to understand usage patterns
• Preference cookies to remember your settings
• Security cookies to protect against fraud

Your Choices:

• Disable cookies through browser settings
• Opt out of analytics tracking
• Note that disabling cookies may affect platform functionality

10. Third-Party Links and Services

• Kourierly may contain links to external websites or services
• We are not responsible for the privacy practices of third parties
• Users should review the privacy policies of any linked services
• Integration with third-party services is governed by their respective terms

11. Policy Updates and Changes

Updates:

• We may update this Privacy Policy as needed
• Users will be notified of significant changes through the app or email
• Continued use after changes constitutes acceptance
• Previous versions are available upon request

Notification Methods:

• In-app notifications for major changes
• Email notifications to registered users
• Website posting of updated policies

12. Contact Information

• In-app support feature
• Email: support@kourierly.com
• Phone: +91 95146 95166
• Response time: Within 7 working days

13. Regulatory Compliance

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures) Rules, 2011
• Other applicable data protection regulations

14. Account Deletion

• Our app currently provides login and logout options for users to manage their access.
• Direct account deletion within the app is not available at this time.
• User data such as name, contact details, and login credentials are stored securely and not shared with third parties.
• If you wish to request deletion of your account or data manually, please contact us at support@kourierly.com. Our team will process your request as soon as possible.

Read our Terms and Conditions — Click here .

Legal Disclaimer

IMPORTANT: Kourierly is a technology platform only. All use is at your own risk. We do not accept responsibility for any losses, disputes, damages, or issues resulting from app use. Users are responsible for exercising appropriate caution and judgment when using the platform.

Last Updated: 13-10-2025